Privacy Policy

Effective Date: 06-12-2025 Entity: City Agencies Contact: city.agencies@yahoo.com | +91-9030266766 Address: 27-6-193, Prakasam Road, Governorpet, Vijayawada, Andhra Pradesh 520002

1. Introduction

City Agencies respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and WhatsApp-based communication system powered by Meta (Facebook) platforms.

2. Information We Collect

When you use our services or contact us through the website or WhatsApp, we may collect:

• Your name, phone number, and email address
• Messages and inquiries submitted via WhatsApp or our contact form
• Communication records relevant to product updates, order details, or support requests

3. How We Use Your Information

We use your information solely for service-related purposes:

• To respond to inquiries submitted via our website or WhatsApp
• To share product information, price lists, or account statements
• To provide after-sales support or status updates

4. WhatsApp Integration & Meta

Our WhatsApp communications are powered by Meta Platforms, Inc., and are subject to WhatsApp’s Privacy Policy. When you initiate a conversation with us on WhatsApp, your data may be processed and stored on Meta’s servers in accordance with their data handling terms.

Our WhatsApp account is associated with the Meta App City Agencies (App ID: 1153968446559402), which complies with Meta’s developer and data use policies.

5. Data Sharing

We do not sell or rent your data. We only share necessary data with:

• Meta Platforms, for WhatsApp and authentication services
• Internal team members authorized to respond to customer queries

6. Data Retention

We retain data only as long as necessary to fulfill service obligations, or as required under applicable laws. Older chat records and contact form submissions may be periodically deleted or anonymized.

7. User Rights

You have the right to:

• Request access to your data
• Ask for corrections or deletions
• Withdraw consent from receiving WhatsApp communications at any time by messaging “STOP”

To exercise these rights, please contact us via email at kliqsoft@gmail.com.

8. Security Measures

We implement reasonable security safeguards to protect your personal information, including limited access to communication records and encrypted WhatsApp messaging.

9. Updates to this Policy

We may update this Privacy Policy occasionally to reflect changes in technology, law, or service offerings. The latest version will always be available on our website.